The Aurum Restorative Process is a unique offering for teams in distress to achieve conflict resolution at work

Breakdown, conflict and breaches of trust happen. And when they do, you and your team need competent support, facilitation and repair.  When you call, we will be right there with you - in the mess, the challenge, the conflict and sometimes the chaos. Our step-by-step structured process is a powerful method of resolving conflict at work to repair, recreate and renew.
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Conflict and crisis can be catalysts for much needed change, creativity, connection and growth

Crisis and conflict can permanently damage teams, relationships and organizations. It's tempting to gloss over with false positivity, hoping it will just go away. But the longer we turn away, the more damage is done. 

What actually works is abolishing the toxic work environment and creating a safe space for all the voices to be heard, making a space for honest communication. When genuine dialogue takes place, healing is possible, and creating the possibility of a new future. 

But it is hard to do it alone. Often times the organization or team leaders are inherently part of the problem, and it requires an experienced, neutral 3rd party to step in and facilitate this clearing process. 

The Restorative Process is based in principles of restorative justice, conflict resolution, and systemic repair. We work with individuals, pairs, groups and whole organizations to repair harm, heal conflicts and assist the entire group in taking responsibility for any harm they may have been a part of. This process of resolving conflict at work has the potential to create change at many levels within your organization. We recommend doing this work to address core relationships before attempting to make any changes to the culture or how teams function in the organization. 

With our background in human development, conflict resolution, transformational processes and organizational development, we are uniquely qualified to guide individuals and groups through this process of healing and repair. The end result resolution and repair - leaving the past in the past, and stepping forward to a new beginning.

WHO IT'S FOR

For Individual relationships

The Aurum Restorative Process is a transformative process, that will support any two individuals in facing and moving through difficult times with dignity. 
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• Co-founders
• Colleagues
• Partners
• Family Businesses
• Investor - Founder - Board relationships
• Family members 
• Any vitally important relationship

More about Individual Process

For Groups

The Aurum Restorative Process for Groups is for any team or community of people working, creating or living together, who are facing a crisis, conflict or breakdown. 

• Work teams
• Boards
• Leadership teams
• Organizations
• Non-profits and NGOs
• Communities
• Churches
• Schools​
  

More about Team Process

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Restorative Process for INDIVIDUALS

For any two people who want to leave the past behind and create a new chapter

The restorative process can be done between any two people who want to clear the load of historical resentments, frustrations and hurt, and make space for a new way of relating. 
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Unlike couples therapy or mediation, the restorative process is a contained, structured process that invites an honest reckoning with the past, without getting stuck in it. While relationship dynamics may be addressed, the focus is on mutual listening, respect and understanding.
​The process creates a safe environment for honest conversations, held with compassion and care. 
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This process is particularly effective to repair conflict between:

• Co-founders or business partners - clarify differences and release old resentments to create a working partnership that amplifies each person's gifts and contribution.
  
  
• Co-leaders, colleagues, co-workers - Often breakdowns and disconnections between leaders of an organization ripple out far beyond the individual and create deep rifts and silos within the entire organization. The Restorative Process creates alignment and offers a chance to heal, repair build bridges between the key individuals, which in turn has an exponentially positive impact all around. 
  
  
• Family-owned Businesses - Running a company with family members poses its own unique challenges with regard to conflict resolution at work. We have seen great success with family members coming together to restore their kinship and find new ways of operating together as a team.​

Maintenance for a good working relationship

While the Restorative Process is very useful for repairing relationships that have been challenging, it is also very beneficial for supporting healthy relationships and building greater resilience and connection.

Often times after doing the process at work, people ask us if they can do it with their spouse, partner or family member. Indeed, we have done the Restorative Process for many couples, siblings, family members and friends.

It is a very effective way to clear out the past and refresh the relationship, creating space for new adventures and possibilities.
​Just as a home benefits from regular maintenance and cleaning, so do our most important human relationships.

What people say about the Restorative Process for Individuals:

- ​Lesley Ball

The Restorative Process is a structured format that is held in a safe and respectful manner where both people can speak and be heard. It allows you to get bigger than the issues and connect in a loving and honoring way. 

For me, the impact has been a greater sense of love and respect. I learned to take time out in my relationship to talk and listen and connect. I learned that I don't have to recoil when I am misunderstood. I feel a renewed closeness and an honoring of each other. 

- Vijaya

There is much more connection and a feeling of mutual support in the relationship. There is a respect for each other's work and contribution, and I feel both of us have the intention to be able to disagree at times and not get stuck. A good deal of tension was dropped after some honest discussion in the restorative sessions.

The restorative work allowed for communication about an issue that would not have otherwise been fully discussed and resolved. We are usually so focused on our own work or projects that we don't consider the feelings, perspectives, and situations of others. I've shifted in recognizing the importance of being supportive, in an inner and outer way when possible, of others' projects and of being less attached to my own. 

- Mirah

It is a shared deep immersion in the held protected space, into the other person's open truth and into the space of compassion for myself and the other person, with the intention of better understanding the other person and myself.

​​The benefit is to clean up something that has been difficult for a long time and to start anew with a fresh look. I am no longer energetically stuck in the past, it has simply been cleaned up and can remain as it is without any further expectations.

- Deborah Auletta ​

​My restorative session resolved all conflicts.
​It restored the original relationship and brought greater intention and trust for me. 

 - Rabia Tredeau

The most important impact for me was the experience of having my voice actually heard. The facilitators not only securely held the space but also specifically repeated some of my words, phrases and sentences to confirm what I was saying to everyone in the room. The experience was a grounding platform for me, and I felt supported and deeply heard and affirmed.

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Restorative Process for
​GROUPS & ORGANIZATIONS

Learn how to resolve conflict in a team to rebuild and repair your community, team or organization

The Restorative Process for Groups leverages the potency of Restorative Justice processes, while building interpersonal connection between group members to foster long-term resilience. 

A key to the process is supporting the group to reclaim responsibility for its own culture and norms, and designing new forms of interaction, including: collaboration, navigating disagreement and change, and making decisions together as a community. 

The Restorative Process within a group is often more involved than with individuals. We will make recommendations based on the initial assessment and teach your group how to resolve conflict in a team.

This process is particularly effective to repair conflict within:

• A Team in Crisis - While it is tempting to "just move on", it is actually far more beneficial to work with a team when there has been a crisis, a failure or an interpersonal breakdown. When the challenges and fears are addressed using a restorative lens, each individual person is invited back into the circle and the regeneration process is dramatically accelerated. 
  
  
• A Community - We have worked with spiritual communities, churches, and groups of people dedicated to a shared mission, but who have come across significant challenges, including loss of their spiritual leader, scandal and illegal activity, challenges in facing disagreements and making decisions as a group, generational gaps and misunderstandings, or simply moments of change with the shifting tides. ​​

What people say about the Restorative Process for Teams:

- ​Anja Abeles

The format of the circle opens up such an immense space for speaking my truth in the moment and having that been witnessed, and also really deeply listening to someone else. Just the seemingly small thing of giving each other the space to speak, and having space inside oneself to listen and get to know the other, is pure magic. It breaks into new ways of being with each other. 

​- Nancy Estrada

​I can say emphatically that there has been a great improvement in our ability to communicate with each other. 

- Nechama

We are learning skills of communication, listening and leadership so we can work more cohesively and with more respect for each other, able to see and accept our differences. Empowering each other even when and especially when we don't agree. Realizing that chronic resentments, anger, misunderstandings are not intractable, but are workable, when there is safety, mutual respect and honest, heartfelt communication. There is more relaxation and we are finding new inroads of delight with each other that strengthen authentic relationship. 

- Rick Lewis

The overall mood of compassion, communication, personal responsibility has had a noticeable effect. There is a more grounded and safe feel to the community. The sharing circle I attended was a useful safe space to communicate about a tough transition I/we are facing. Overall, Aurum is providing a much needed structure and container for basic human connection.

“Repairing relationships through the restorative process has the potential to improve employee attitudes and the supervisor–subordinate relationship; because workplace injustices occur on a regular basis and can have grave effects on the functioning and well-being of an organization.”

Meena Andiappan, Linda K Treviño.
​“Beyond Righting the Wrong: Supervisor-Subordinate Reconciliation after an Injustice, 2011.” SAGE Journals, 1 Jan. 1995

The RED BUTTON:
Immediate Support in
Crisis or Breakdown

Sometimes things fall apart, and immediate help is needed.
Our Red Button offering is for that moment. 

 Here's how it works when you call us in a crisis:

We Show Up

We'll show up in person, and stay with you through the process. The initial stages will include key conversations, interviews, assessment and making a plan of action.  We'll make recommendations, and collaborate with you to design a progression and processes that meets you and your team where you are.

Tailored Restoration and Restorative Processes 

We will tailor Restorative work to the immediate needs. This work is always facilitated, and highly structured, to create safety, honesty and transformative space for speaking, listening, understanding impact, and moving forward. This process is facilitated by at least two highly skilled Aurum Facilitators, with decades of experience dealing with intense emotion, breakdown and conflict.

Create a New Future

After moving through the acute stages of crisis, we'll work with you and your team to design the future, and ensure similar breakdowns do not reoccur. We'll provide training and facilitate the co-creation of a new and more resilient team or relationship. 

We're here to support you through this!
Click here to set up a complimentary consultation to talk to us as soon as possible:

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